Frequently Asked Questions

Orders & Shipping

How do I place an order?

Browse our shop, select your desired product and quantity, add to cart, and proceed to checkout. You will receive an order confirmation email immediately after placing your order.

What payment methods do you accept?

We accept bank transfer (BACS) and cryptocurrency payments (Bitcoin, Ethereum, USDT).

How long does shipping take?

Orders are typically dispatched within 1–3 business days after payment confirmation. Delivery times vary by destination.

Do you ship internationally?

Please contact us at sales@hashcaviargermanystore.com to confirm shipping availability to your country before placing an order.

Products

Are your products tested?

Our suppliers maintain quality standards. Product descriptions reflect the characteristics provided by producers. We do not make unverified claims about test results.

What is the minimum order?

Minimum order quantities vary by product. Check each product listing for available quantity options.

How should I store my products?

Store all products in a sealed, airtight container in a cool, dark place away from heat, moisture, and direct sunlight. Ideal temperature is 15–20°C. Keep out of reach of children and pets.

Age Restriction

What is your age requirement?

All products are strictly for adults aged 18 and over. By accessing our website and placing an order, you confirm you are 18+ years of age. We reserve the right to request age verification.

Payments

How does bank transfer payment work?

After placing your order, you will receive bank account details. Transfer the exact order total using your order number as the reference. Orders are processed after payment clears.

Do you accept cryptocurrency?

Yes. We accept Bitcoin (BTC), Ethereum (ETH), and USDT. Crypto payment instructions are provided at checkout.